Joined: 02 Nov 2005 Posts: 52 Location: West Midlands
Posted: Thu Dec 07, 2006 19:20 Post subject: Toyota just lost a long time customer
I was looking to buy an Avensis estate and went to Toyota Wolverhampton with the intent to buy one. The reason being comming up for retirement
The new car sales person I saw went through the usual proceedure and was going to ring me back with an offer on my car (Amazon) as part exchange by today.
Unfortunately I have not received that phone call up to today as promised and I have gone elsewhere to another brand. To me it is just another sign of Toyota slipping up on their customer care. Don't get me wrong I have had many Toyotas in the past and love the vehicles at least up to the latest which has been back 3 times in a year for faulty parts with an Amazon only having done under 27000 miles.
So with somewhat regret I have to say goodbye to Toyota and hello Honda who not only gave us a test drive straight away but also gave such a good deal on their CR-V executive I couldn't refuse.
May be its just me and getting old and grumpy, but a customer intending to buy or just browse at new cars should be treated as potential new owners and every effort made to encourage the purchase of a car, and in this case Toyota has failed miserably.
Sorry to give the bad news but Toyota has lost a sale from a regular customer of theirs for many many years.
Joined: 21 Oct 2006 Posts: 242 Location: Wolverhampton West Midlands
Posted: Sat Dec 09, 2006 2:07 Post subject:
I.m missing you already me old wolvo buddy
Honda have a superb engine and will have for many years to come as investment on the racing curcuit tells what a product is capable of ..
you just come back and take a look at us here once in a while and put your welcome knowledge into the forum
cheers
Keith _________________ 1999 Amazon Auto VX 4.2 TD Active
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