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Toyota just lost a long time customer


 
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realspeed
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Joined: 02 Nov 2005
Posts: 52
Location: West Midlands

PostPosted: Thu Dec 07, 2006 19:20    Post subject: Toyota just lost a long time customer Reply with quote

I was looking to buy an Avensis estate and went to Toyota Wolverhampton with the intent to buy one. The reason being comming up for retirement
The new car sales person I saw went through the usual proceedure and was going to ring me back with an offer on my car (Amazon) as part exchange by today.

Unfortunately I have not received that phone call up to today as promised and I have gone elsewhere to another brand. To me it is just another sign of Toyota slipping up on their customer care. Don't get me wrong I have had many Toyotas in the past and love the vehicles at least up to the latest which has been back 3 times in a year for faulty parts with an Amazon only having done under 27000 miles.

So with somewhat regret I have to say goodbye to Toyota and hello Honda who not only gave us a test drive straight away but also gave such a good deal on their CR-V executive I couldn't refuse.

May be its just me and getting old and grumpy, but a customer intending to buy or just browse at new cars should be treated as potential new owners and every effort made to encourage the purchase of a car, and in this case Toyota has failed miserably.

Sorry to give the bad news but Toyota has lost a sale from a regular customer of theirs for many many years.

Realspeed
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PostPosted: Thu Dec 07, 2006 19:20    Post subject: Google Ads keep this community free to join!


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Gensetsteve
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Joined: 24 Oct 2006
Posts: 57
Location: Hampshire

PostPosted: Thu Dec 07, 2006 22:40    Post subject: Reply with quote

Sad to hear your leaving the Lc brigade. Honda service is top notch and the product is excellent Im sure you wont be disappointed. Crying or Very sad
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bushburywolf
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Lifetime member


Joined: 21 Oct 2006
Posts: 242
Location: Wolverhampton West Midlands

PostPosted: Sat Dec 09, 2006 2:07    Post subject: Reply with quote

I.m missing you already me old wolvo buddy  
Honda have a superb engine and will have for many years to come as investment on the racing curcuit tells what a product is capable of ..
you just come back and take a look at us here once in a while and put your welcome knowledge into the forum

cheers
Keith
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1999 Amazon Auto  VX 4.2 TD Active
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500SEC
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Joined: 11 Apr 2005
Posts: 260
Location: Yass Valley, NSW

PostPosted: Wed Dec 27, 2006 22:20    Post subject: Reply with quote

You didn't buy a car because some twit didn't call you... or am I missing something here ?
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Frederick (London SW15)


1986 Mercedes 500SEC
1996 TLC 4.2 GS TD
2006 Ford Falcon ute
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