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joinerman *******
Joined: 11 Sep 2005 Posts: 2200 Location: Here & there
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Posted: Mon Apr 05, 2010 17:25 Post subject: Puter help needed |
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My daughters running vista & today when she tried to connect to the internet using internet explorer vista defender popped up saying it had a virus, Trojen-BNK.WIN32.Keylogger.gen. credit card details & passwords are at risk if she doesn't buy defender software to remove the virus $60, she can not connect to the internet, anyone help ? |
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Posted: Mon Apr 05, 2010 17:25 Post subject: Google Ads keep this community free to join! |
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24Seven *****
Joined: 13 Jan 2007 Posts: 734 Location: Poole, Dorset
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joinerman *******
Joined: 11 Sep 2005 Posts: 2200 Location: Here & there
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Posted: Mon Apr 05, 2010 18:08 Post subject: |
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Ta, but she can't connect to the internet, IE won't load, this " virus thingy " keeps stopping it. |
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24Seven *****
Joined: 13 Jan 2007 Posts: 734 Location: Poole, Dorset
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Posted: Mon Apr 05, 2010 18:18 Post subject: |
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Can she download malwarebytes on another PC and transfer via a memory stick?
or
She could try "system restore" (use windows help to find it) and try to restore to an earlier point. (that may not work)
I'm trying to think of easy ways, trying to explain how to stop services or programs over here is not going to easy. |
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Erestor Lifetime member
Joined: 05 Feb 2010 Posts: 272 Location: Near Portsmouth
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Posted: Mon Apr 05, 2010 18:28 Post subject: |
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What Anti-Virus (AV) does she have on her PC? I make a point of always buying the newest version of Norton Internet Security, it's a little resource heavy, but it's the best of the user friendly AVs. You can run a scan from the disk to find and remove the virus. I'd also advise using Firefox for internet browsing as it has less leaks allowing virus through than Microsoft Internet Explorer. _________________ Chris
'96 LWB Colorado GX 3.0 TD
- CB Radio; VX Accessory Meter pod; Battery Isolating & Split Charge System; 2x Optima YT S 4.2 Batteries; 265/75/16 BFG A/Ts; 30mm Wheel Spacers; Impreza WRX front seats; reconditioned engine |
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Erestor Lifetime member
Joined: 05 Feb 2010 Posts: 272 Location: Near Portsmouth
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Posted: Mon Apr 05, 2010 18:30 Post subject: |
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Also Vista Defender shouldn't be asking you to buy anything, it's a built in part of Windows.
**Edit: Feel free to PM me and i can try to guide you through. ** _________________ Chris
'96 LWB Colorado GX 3.0 TD
- CB Radio; VX Accessory Meter pod; Battery Isolating & Split Charge System; 2x Optima YT S 4.2 Batteries; 265/75/16 BFG A/Ts; 30mm Wheel Spacers; Impreza WRX front seats; reconditioned engine |
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24Seven *****
Joined: 13 Jan 2007 Posts: 734 Location: Poole, Dorset
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Posted: Mon Apr 05, 2010 18:40 Post subject: |
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It's not Defender asking, it's a scam to get money.
I never install virus protection, I find them more intrusive than their worth.
On my Kids Pc's I install AVG, which is highly regarded and also Free |
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Erestor Lifetime member
Joined: 05 Feb 2010 Posts: 272 Location: Near Portsmouth
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Posted: Mon Apr 05, 2010 19:10 Post subject: |
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24Seven wrote: |
It's not Defender asking, it's a scam to get money.
I never install virus protection, I find them more intrusive than their worth.
On my Kids Pc's I install AVG, which is highly regarded and also Free |
We had AVG on board ship and had loads of problems, may be due to infrequent updates - being at sea - don't really know as i've got quite lazy with software, hence defaulting to NIS _________________ Chris
'96 LWB Colorado GX 3.0 TD
- CB Radio; VX Accessory Meter pod; Battery Isolating & Split Charge System; 2x Optima YT S 4.2 Batteries; 265/75/16 BFG A/Ts; 30mm Wheel Spacers; Impreza WRX front seats; reconditioned engine |
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joinerman *******
Joined: 11 Sep 2005 Posts: 2200 Location: Here & there
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Posted: Mon Apr 05, 2010 19:30 Post subject: |
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She's got AVG, but she's gone into a strop at the mo so i can't get near puter to try & help.
Women,
Arghhhhhhhhhhhhhhhhhhhhh |
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joinerman *******
Joined: 11 Sep 2005 Posts: 2200 Location: Here & there
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Posted: Tue Apr 06, 2010 19:36 Post subject: |
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UPDATE
Took it into a repair guru today, took him most of the afternoon to fix, although not technically a virus it had stopped several other programs from working properly, all sorted now & thanks for all help offered. |
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